HOW SOON WILL MY ORDER SHIP?
Our “Made to Order” processing time is 2-3 weeks.
NEED AN ITEM REALLY QUICKLY, DO YOU ACCEPT RUSH ORDERS?
Yes we do accept rush orders! Please contact us at info@annamarguerite.com prior to purchase with the style name, colour, your wear date, and country so we can let you know if there is time in our schedule to make your piece and what shipping option will best meet your requirements. The “rush order fee” is $25 USD and covers the cost to make a last minute item, which we aim to ship in 1-3 working days. This fee however, does not cover any shipping upgrades that you may want to purchase additionally and are available to select at checkout.
WILL MY ORDER HAVE A TRACKING NUMBER?
Tracking for the Standard shipping option is only available to the following countries;
United States, United Kingdom, Australia, Austria, Belgium, Brazil, Denmark, Finland, Hong Kong, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland and Turkey
If the country you are sending to is not on the list and you would like a tracking number, please select a shipping upgrade at checkout.
If you live in Russia, Mexico or South Africa and your item is stolen, I will not be able to send you a refund. For this reason I highly recommend shipping with FedEx as it is a lot safer than using the national postal system. Alternatively, having your purchase sent to a wedding guest attending from another country can work too!
Please also note that EMS is not available for these countries.
CUSTOMS FEES/VAT
The buyer is responsible to pay customs and import duties. I label items as merchandise and with true value.
Follow the link to calculate what you can expect to pay.
https://www.simplyduty.com/import-calculator/
DO YOU OFFER RETURNS?
In most cases, due to the handmade nature of our products we can not facilitate returns or refunds. However, we are able to offer exchanges on some of our more frequently ordered items. Please don't hesitate to contact us regarding any further questions about our items or policies prior to purchase.
DO YOU ACCEPT CUSTOM ORDER REQUESTS?
We are currently accepting simple modifications to existing designs (subject to additional fees). If you would are requesting an entirely new design, custom order pricing starts at $300USD
CAN YOU RECREATE AN ANNA MARGUERITE ITEM THAT IS NOT AVAILABLE IN YOUR SHOP?
We can often recreate items that have been discontinued. Please contact us with pictures or a description and we will let you know if we are able to meet your request.
HOW DO I TAKE CARE OF MY ITEM?
- VEIL CARE
To remove any wrinkles that have formed during shipping, remove from packaging and hang for a few days.
If wrinkles have not completely fallen out you can either hang in the bathroom while having a shower (the steam helps loosen the wrinkles) or iron on a low “Nylon” setting, using a pillowcase between the iron and your veil to protect the tulle while ironing.
Tulle can burn or melt if ironed too hot so be very careful.
You can have your veil professionally steamed if you prefer.
- METAL HEADPIECE CARE
It is best to store your items in an airtight location to prolong the natural tarnishing process from taking place. Placing your items in a simple zip lock bag will help keep your items look beautiful for a long time as it restricts moisture and airflow.
Avoid getting hairspray or other products on your headpieces as any oils or chemicals can damage the metals and cause discoloration and erosion.
Please be gentle with metal parts and avoid bending back and forth.
Don't hesitate to reach out to us with any further questions!